tag:blogger.com,1999:blog-7129135289902537739.post7443287214713694831..comments2009-12-05T11:31:58.366-05:00Dannoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7129135289902537739.post-56651272845609253882009-12-05T11:31:58.366-05:002009-12-05T11:31:58.366-05:00I think companies should be held responsible for their actions. When I first called up, I was polite and understanding. I had questions and I sought out answers. While they weren&#39;t very forthcoming with the answers, we made it through the call and I was content with the results.<br /><br />But then they backtrack and leave a message saying something completely different, with absolutely no indication why. I call up and they refuse to admit mistakes, make ammends, or solve problems. Supervisors aren&#39;t available when I ask for them, but materialize when it&#39;s convenient for the rep on the phone. And then the ungodly time it takes to print a check. I&#39;m expecting to receive a check so ornate that it&#39;s actually required a full month to produce. I&#39;m thinking something hand-carved out of solid gold, with all the writing being done as an ivory inlay (and part of the delay was waiting for the baby elephant in the back yard to grow tusks). This check should be so magnificent that I immediately forgive all of the sins of Rider Insurance, and never want to cash this check, a check that is far more than a check--it is a work of art.<br /><br />In lieu of that, I think a written apology, signed by Harry R Bleiwise, and accompanied by a list that I can post on here, to make it publicly available, of the supervisors, managers, and upper management, with their email addresses and phone extensions. There&#39;s no reason for a company to have such secrecy.<br /><br />Look at Fudgie Wudgie. They&#39;re a locally based business, but their website makes available the list of employees and their email addresses. Nothing being hidden. If you&#39;re in charge of a company, you shouldn&#39;t be hiding from your customers. Your name and email address should be front and center so you can add a personal face to the interactions and take control of situations before they escalate.Danhttp://www.blogger.com/profile/13589595310081858631noreply@blogger.comtag:blogger.com,1999:blog-7129135289902537739.post-38244465141406358022009-12-05T09:58:50.614-05:002009-12-05T09:58:50.614-05:00It seems fairly obvious that the company policy is to attempt to screw you out of as much money as possible, hoping that first you don&#39;t notice the errors and continue to pay in full, and second that you eventually give up trying to get a refund when you notice their errors.<br /><br />This is the same policy that Comcast has. You buy a router because its obvious that within a year, it is much more logical to own than to rent theirs for $5/month. And no matter how many times you tell them this, including the serviceperson who hooks it up for you, you end up with the $5 charge automatically on your bill. And then you call and get angry every month, they refund you the $5, and then charge it again the next month.<br /><br />I guess their thought process is that the customer will value their time more than $5 every month, and will eventually give up. They have underestimated my stubbornness, especially when we as customers are being dicked over, and it&#39;s not only unethical but it&#39;s stealing. SUre, it&#39;s only $5 a month, but that&#39;s $60 a year. Multiply that by millions of customers and you understand why they do it. FUCKERS. <br /><br />So, stick to them. I&#39;m glad you did this. A favorite blogger of mine, Dooce, did something similar with Maytag: http://www.dooce.com/2009/08/28/containing-capital-letter-or-two<br /><br />Read and enjoy.Katrinahttp://www.blogger.com/profile/09457894648136839698noreply@blogger.com